Returns & Exchanges


Return & Exchange Conditions 

Note: If you want to replace any product with another product in terms of size or color, please return the product that is not suitable for you, then order the new product in another order

-  Return  within 7 Business days from delivered date.
- The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories.
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. 
- Any fees paid for shipping or taxes and customs are not refundable and the amount of $ 28 is deducted from the amount due to you after processing the return request in exchange for shipping the products to be returned to us

HOW TO MAKE REFUND REQUEST? 

If you're not 100% satisfied with the items you received, we gladly accept returns within 7 days of receipt for most items in new condition .

Please follow the following steps to complete the return request 

Step one :
 Go to your account and click on your orders and specify the order number that contains the product to be returned, then choose the product code and the reason for the return, then   confirm

Step Two :
We will receive and process the request and then we will send you shipping policy NO.  to put  it on the package to be returned

Step Three :
The shipping company representative will contact you to arrange receipt of the shipment.

Step Four :
After receiving the returns, checking them and making sure that the products are in their original packaging and in good condition
,  Then we will return the money to you according to the way you paid

     -  If you paid by Visa & Master card  , we will send money to your Visa or Master card Througth 5-12 Business Days
    -  If you paid cash on delivery , we will add your money to your wallet in our store or Transfer to your Bank account ( Send us Bank account details to E-mail customerservices@bonitacaramlo.com)